Service modularization for customer-specific service design based on highly standardized services

Link:
Autor/in:
Beteiligte Personen:
  • Böhmann, Tilo
  • Burr, Wolfgang
  • Herrmann, Thomas
  • Krcmar, Helmut
Verlag/Körperschaft:
Gabler, Springer-Fachmedien Wiesbaden
Erscheinungsjahr:
2012
Medientyp:
Text
Schlagworte:
  • Industry
  • Knowledge management
  • Effectors affectors
  • Information Systems
  • Research
  • Industry
  • Knowledge management
  • Effectors affectors
  • Information Systems
  • Research
Beschreibung:
  • A main objective of internationalizing services offerings is to develop foreign markets by effectively exploiting proven service capabilities and the underlying service knowledge. However, achieving the economies of scale requires service providers to standardize their service offerings (Böhmann, 2004). Furthermore, standardization is necessary with regard to the service elements that have been crucial for successful service operations so far.
Lizenz:
  • info:eu-repo/semantics/restrictedAccess
Quellsystem:
Forschungsinformationssystem der UHH

Interne Metadaten
Quelldatensatz
oai:www.edit.fis.uni-hamburg.de:publications/e55c1da6-8c91-4463-84c5-cd49aacaa9fc