Complaint management : comparison between traditional and digital banks and the benefits of using management systems for improvement

Link:
Autor/in:
Verlag/Körperschaft:
Emerald
Erscheinungsjahr:
2023
Medientyp:
Text
Schlagworte:
  • Banking services
  • Complaint handling
  • Complaint management
  • Digitalization
  • Financial institutions
  • Fintechs
  • Grey systems
  • Management system
  • 650: Management
  • ddc:650
Beschreibung:
  • PeerReviewed
Quellsystem:
ReposIt
Interne Metadaten
Quelldatensatz
oai:reposit.haw-hamburg.de:20.500.12738/18500