Do we fully understand the critical success factors of customer satisfaction with industrial goods?:extending Festge and Schwaiger's model to account for unobserved heterogeneity

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Erscheinungsjahr:
2009
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Text
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  • info:eu-repo/semantics/restrictedAccess
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Forschungsinformationssystem der UHH

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oai:www.edit.fis.uni-hamburg.de:publications/b156a0aa-460e-4cf3-88ed-2c2bc951038b