Autor/in Gudergan, Siegfried Ringle, Christian M. Ahrholdt, Dennis C. 1 Raithel, Sascha 1 Sarstedt, Marko 1
Enhancing Service Loyalty : New Insights on Nonlinear Effects of Customer Delight and Satisfaction Ahrholdt, Dennis C. Gudergan, Siegfried Ringle, Christian M. 2012 - TUHH Open Research
In pursuit of understanding what drives fan satisfaction Sarstedt, Marko Ringle, Christian M. Raithel, Sascha Gudergan, Siegfried 2012 - TUHH Open Research