Autor/in Ringle, Christian M. 3 Schirmer, Nadine Feistel, Matthias S. G. 1 Feistel, Matthias S.G. 1 Gudergan, Siegfried 1
The link between customer satisfaction and loyalty: the moderating role of customer characteristics Schirmer, Nadine Ringle, Christian M. Gudergan, Siegfried Feistel, Matthias S.G. 2018 - TUHH Open Research
The Relationship between Customer Satisfaction and Loyalty : new Insights into the Role of Customer Heterogeneity Ringle, Christian M. Schirmer, Nadine Feistel, Matthias S. G. 2015 - TUHH Open Research
New Insights on the Relationship between Customer Satisfaction and Loyalty Schirmer, Nadine Ringle, Christian M. 2013 - TUHH Open Research