Aktive Facetten Technische Universität Hamburg Interaktive Ressource Feistel, Matthias S. G. Ringle, Christian M.
The Relationship between Customer Satisfaction and Loyalty : new Insights into the Role of Customer Heterogeneity Ringle, Christian M. Schirmer, Nadine Feistel, Matthias S. G. 2015 - TUHH Open Research