6 Einträge gefunden

1. Using hotel reviews to assess hotel frontline employees’ roles and performances

   1. Hu, Feng
   2. Trivedi, Rohit
   3. Teichert, Thorsten

   2022 - Forschungsinformationssystem der UHH
2. Dealing with pandemics:an investigation of the effects of COVID-19 on customers’ evaluations of hospitality services

   1. Hu, Feng
   2. Teichert, Thorsten
   3. Deng, Shengli
   4. Liu, Yong
   5. Zhou, Guotao

   2021 - Forschungsinformationssystem der UHH
3. Optimizing service offerings using asymmetric impact-sentiment-performance analysis

   1. Hu, Feng
   2. Li, Hongxiu
   3. Liu, Yong
   4. Teichert, Thorsten

   2020 - Forschungsinformationssystem der UHH
4. Evolving customer expectations of hospitality services:differences in attribute effects on satisfaction and Re-Patronage

   1. Hu, Feng
   2. Teichert, Thorsten
   3. Liu, Yong
   4. Li, Hongxiu
   5. Gundyreva, Elina

   2019 - Forschungsinformationssystem der UHH
5. Big data for big insights:investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

   1. Liu, Yong
   2. Teichert, Thorsten
   3. Rossi, Matti
   4. Li, Hongxiu
   5. Hu, Feng

   2017 - Forschungsinformationssystem der UHH
6. How do tourists evaluate Chinese hotels at different cities?:mining online tourist reviewers for new insights

   1. Liu, Yong
   2. Teichert, Thorsten
   3. Hu, Feng
   4. Li, Hongxiu

   2016 - Forschungsinformationssystem der UHH