Aktive Facetten Technische Universität Hamburg 2011 Gudergan, Siegfried Rigdon, Edward E. Ringle, Christian M.
Assessing heterogeneity in customer satisfaction studies: Across industry similarities and within industry differences Rigdon, Edward E. Ringle, Christian M. Sarstedt, Marko Gudergan, Siegfried 2011 - TUHH Open Research
