5 Einträge gefunden

1. Enhancing loyalty: When improving consumer satisfaction and delight matters

   1. Ahrholdt, Dennis C.
   2. Gudergan, Siegfried
   3. Ringle, Christian M.

   2019 - TUHH Open Research
2. Enhancing service loyalty: the roles of delight, satisfaction, and service quality

   1. Ahrholdt, Dennis C.
   2. Gudergan, Siegfried
   3. Ringle, Christian M.

   2017 - TUHH Open Research
3. What drives customer loyalty? : Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience

   1. Ahrholdt, Dennis C.
   2. Gudergan, Siegfried
   3. Ringle, Christian M.

   2016 - TUHH Open Research
4. What drives customer loyalty? : Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience ; paper presented at the Academy of Marketing Science (AMS) World Marketing Congress (WMC), Melbourne (Australia)

   1. Ahrholdt, Dennis C.
   2. Gudergan, Siegfried
   3. Ringle, Christian M.

   2013 - TUHH Open Research
5. Enhancing Service Loyalty : New Insights on Nonlinear Effects of Customer Delight and Satisfaction

   1. Ahrholdt, Dennis C.
   2. Gudergan, Siegfried
   3. Ringle, Christian M.

   2012 - TUHH Open Research