Enhancing loyalty: When improving consumer satisfaction and delight matters Ahrholdt, Dennis C. Gudergan, Siegfried Ringle, Christian M. 2019 - TUHH Open Research
Enhancing service loyalty: the roles of delight, satisfaction, and service quality Ahrholdt, Dennis C. Gudergan, Siegfried Ringle, Christian M. 2017 - TUHH Open Research
What drives customer loyalty? : Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience Ahrholdt, Dennis C. Gudergan, Siegfried Ringle, Christian M. 2016 - TUHH Open Research